dewascore Account & Payment FAQ
Users on dewascore ask about account setup, deposit and withdrawal procedures, game types, security practices, and payment methods across Indonesia. Mobile access is the primary entry point — many ask how to install the Android APK, log in on iOS via browser, enable push notifications, and check withdrawal status from their phone.
This page answers the most common questions about opening and managing your account on dewascore, funding via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, understanding our game offerings (Liga 1 and other football tournaments, live-dealer tables, slots, esports markets), and protecting your account data. If your question is not listed here, scroll to the bottom and use our support contact form.
For detailed policy information, refer to our Terms & Conditions page or our Jurisdiction NoticeAccount security policies and KYC requirements are outlined in our Account Verification guide. Our Privacy Policy explains how we handle your personal data during the verification process and ongoing account management.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, mobile access
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and marketsfootball betting on Liga 1 and Piala Indonesia, live-dealer tables, slots, esports (Mobile Legends, Free Fire, PUBG Mobile)
- Security and account careaccount protection, password reset, two-factor authentication, jurisdiction compliance
Read the answers below or use the search function in your browser to find your question quickly.
Account and registration
in FAQ dewascore.id user for in Fast Instructions — Account, Payment, Bonus and Protection. Brief and Info.
No. Each person may hold one active account on dewascore. If we detect multiple accounts associated with the same person (using email, phone number, payment method, or device fingerprint), we will suspend all accounts and forfeit any balances. This policy applies across cities — whether you're in Jakarta, Surabaya, Bandung, or Medan. You must close your current account before opening a new one. If you need to recover a closed account, contact our support team with your original username and email address.
KYC (Know Your Customer) verification on dewascore requires: (1) a clear photo of a government-issued ID (Kartu Tanda Penduduk, passport, or driving license), (2) a photo of your face holding the ID, and (3) proof of address (utility bill, bank statement, or official letter dated within the last three months). Upload these documents via your account settings after signup. We review submissions within one business day. If your documents are blurry, expired, or incomplete, we'll request resubmission. Verification is required before you can request withdrawals above our standard limit.
If you notice unauthorized login activity, unrecognized deposits, or withdrawals you didn't request, take these steps: (1) Change your password immediately using the "Forgot Password" link on the login page, (2) Enable two-factor authentication in your account settings, (3) Review your login history in the Security section and log out all other sessions, (4) Contact our support team with your username and a description of the suspicious activity. Do not share your password or authentication codes with anyone. We investigate all reports of unauthorized access and will advise you of the outcome within two business days.
Payments and transactions
Deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking Virtual Account, local payment, online payment, or e-wallet follow this flow: (1) Go to Deposit in your dewascore account, (2) Select your payment method, (3) Enter the deposit amount, (4) Follow the provider's payment screen (you may be redirected to the app or sent an OTP), (5) Confirm the transaction. Your balance updates within seconds of successful payment. If payment fails, you are not charged. We do not hold deposit funds — they appear in your account immediately. Keep your receipt for your records. Deposit history is available in your account under Transactions.
We review withdrawal requests within one business day (24 hours) on weekdays and two business days over the weekend. Once approved, we send the funds to your registered payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. The provider typically delivers the money to your account within subject to verification to 2 hours, depending on their processing time. You can track your withdrawal status in the Transactions section of your dewascore account. If a withdrawal is delayed beyond this window, contact our support team immediately with your withdrawal ID and payment method details. Large withdrawals or requests during Idul Fitri or Idul Adha may take longer due to bank holiday schedules.
Weekly cashback on dewascore is a promotional credit calculated on your net weekly losses (deposits minus winnings) across all game types — slots, live-dealer tables, and sports betting. Eligibility and cashback rates vary by account level and are subject to terms and conditions. Cashback is credited to your account every Monday for activity during the previous calendar week (Monday–Sunday). To qualify, your account must be verified and in good standing. Cashback funds are typically subject to a playthrough requirement before withdrawal. For current cashback rates and eligibility rules, check the Promotions section in your account. This offer applies to all regions where our services are legal, including major cities and throughout Indonesia.
Game rules and markets
Live-dealer tables on dewascore (blackjack, roulette, baccarat, Dragon Tiger) stream real dealers and cards in real time from multi-camera studios. You interact with a live dealer by selecting actions (hit, stand, bet placement) and watching outcomes unfold. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games with spinning reels; you set a bet and spin, and the result is determined by the game's algorithm. Live-dealer games offer a social element and transparency (you see the actual cards dealt), while slots offer faster gameplay and lower minimum bets. Both are available 24/7 on dewascore across all devices — desktop, Android APK, and iOS browser. Game rules and payout tables are clearly displayed before you play.
Security and support
Our support team on dewascore operates during extended hours to assist users with account issues, payment questions, game rules, and technical problems. Live chat response times are typically under subject to verification during peak hours. For urgent issues outside chat hours, you can submit a support ticket through your account, and we will respond within 24 hours. Common issues include password reset, deposit confirmation, withdrawal status, and account verification. You can access live chat directly from the Help or Support icon in your dewascore account menu on any device.
Didn't find an answer? Contact our support team via live chat in your account, or email us with your question, account username, and a online paymentef description of the issue. We respond to all inquiries within one business day.